Hello,
Make sure to allow SSH Access via the Network Services tab, otherwise login will be limited to the console only.
1. Login as support user first.
ssh support@<ip of auditvault / firewall>
2. Then switch to root user from support
su –
(provide root password)
3. After logging in as root, you have to switch to “oracle” user.
su – oracle
(no password is required)
So please don’t forget to login as support user first 🙂